Shipping Policy
Shipping Policy
TheOnlyDress’s standard delivery method is Express postage operated by Australia Post. Signature requirement can be selected by the customer. This option is highly recommended for safety reasons as parcels cannot be left when they require a signature.
Postage includes a prepaid return bag and costs $30 AUD or $33 AUD with the signature opion.
We ship Australia wide from Maroochydore central, QLD, 4558.
The estimated standard delivery time for express post is 2-4 business days – depending on your location and the time you submitted your order.
Upon receiving a customers order we reconfirm address and mobile number via SMS. Upon SMS confirmation we post the dress out to you so that it will arrive as early as possible, but at the latest on the day of event. It is upon our discretion to post the garment earlier where possible. We always aim to dispatch items extra early for your convenience.
Please allow 3-4 days for arrival if you live in a rural location and if in Western Australia/ Northern Territory.
It is the customer’s responsibility to calculate how long the dress may take to arrive to your delivery address, and ensure that you place your order with sufficient time to ensure that the garment will arrive in time for your event. Customer bears the risk of timely delivery for last minute orders.
It is the customers responsibility to provide a safe address. We recommend to have parcels posted to PO BOX'es or parcel lockers. These are the safest ways to receive garments. Alternatively we suggest having parcels shipped to work addresses or to choose the signature on delivery option.
It is further customer responsibility to confirm the correct address and mobile number in time for dispatch. Non-confirming may result in forced cancellation of order for a store credit or may result in the item not arriving in time. If the latter is the case, TheOnlyDress will not offer a refund.
If a parcel shipped by TheOnlyDress to the customer goes missing in transit by Australia Post, the customer does not take responsibility for the parcel.
If a parcel shipped by the customer back to us goes missing in transit by Australia Post, the customer does take responsibility for the parcel unless the parcel was lodged over the counter at the post shop and a lodgement receipt as proof was obtained. In case a parcel goes missing that was shipped in a street box, it is the customers responsibility to replace the lost item.
TheOnlyDress does not take responsibility for lost, stolen or missing parcels at the by the customer chosen delivery address. It is the customers responsibility to choose a safe delivery address (PO BOX or free parcel locker, or signature on delivery). Once the tracking status shows delivered/ safe dropped/ left in letterbox/ collected/ awaiting collection at post shop or similar, the dress is deemed as delivered. The customer can take the matter further with Australia Post directly. Please see further under 'DAMAGES'.
