DRESS HIRE POLICY

The laws of Australia govern our Terms and Conditions which stipulate our Dress Hire Policy.

 

By accessing and using the TheOnlyDress website at www.theonlydress.com and www.theonlydresshireau@gmail.com, you are accepting and consenting to the practices in these terms of use. “TheOnlyDress” (“we”, “our”, “us”) means its successors and assigns or any person acting on behalf of and with the authority of TheOnlyDress Pty Ltd, ACN 618122473.

Any instructions received by TheOnlyDress from the Customer for the hire of the Dress and/or the Customer’s acceptance of the Dress supplied for hire by TheOnlyDress shall constitute acceptance of the terms and conditions contained herein.

The FAQ – frequently asked questions on our website form part of our terms and conditions and you agree to have read and accepted them as binding when placing an order.

 

Rental Period

Rental Period starts from the day the dress has been handed by TheOnlyDress to the third party delivery service (Australia Post) until the rental return due date.

The dress must be returned on Monday before 12pm (12-noon) for a weekend hire and on the last selected day in the calender 12noon for a non weekend hire. Customers must provide a photo of the lodgement receipt or a photo of placing the item in a yellow street box as proof.

 

Sizing

TheOnlyDress offers garments in different sizes. You can find sizing guides provided by the designer on our website. Please also view the product description of each item for recommendations. We highly recommend to try on the item at David Jones/ Myer or the brands boutique prior to renting.

 

Price and Payment

The Price shall be TheOnlyDress’ current price according to TheOnlyDress’ current Price list as detailed on TheOnlyDress’ website. TheOnlyDress reserves the right to change the Price in the event of a variation to the Customer’s requirements. The advertised rental price on Instagram may differ and does not establish an offer. The current price is always shown on the website.

We offer the following payment options to complete your booking:

• Australian Credit/ Debit card (Visa and Mastercard)
• AfterPay

Note, TheOnlyDress only hires within Australia accepting Australian cards.

 

Cleaning Fee

Hire prices stated on website do not include the cleaning fee. The customer is charged $20AUD in addition to the hire price (part of the shipping method when checking out). We are responsible for the cleaning of the item. Customers shall not attempt to clean the garment themselves under any circumstances.

If the dress is heavily stained, especially with fake tan, or strongly perfumed, the customer authorizes TheOnlyDress to charge an extra cleaning fee of $30AUD. In the event that fake tan stains a garment or perfume damages the fabric and prevents it from being rehired (meaning the tan is not removable), TheOnlyDress reserves the right to charge the Customer under the same conditions as a damaged item. Please refer to the section damages for further conditions.

 

Order Cancellations by TheOnlyDress

TheOnlyDress may cancel your order due to an unforeseen event, such that the item you ordered suddenly became out of stock and/or is no longer available for hire. If an item in your order does become unavailable, you will be contacted about the cancellation via email or SMS. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) for any loss of time or inconvenience, which may result from such a cancellation. You will receive a full refund in cases where we cancel your order.

TheOnlyDress may cancel an order where the shipping address was not reconfirmed in time via SMS. This is a forced cancellation caused by the customers non-confirming of address and mobile number for the item to arrive in time and will not result in a monetary refund. Customer will receive a full non- expiring store credit. If customer insists on shipping item we will not refund or credit for an item that did not arrive in time.

 

Order Cancellations by the Customer

TheOnlyDress does not charge cancellation fees.

If you wish to cancel your order prior to dispatch, please contact our Customer Service replying to your order confirmation email.

We will issue a non-expiring store credit if the customer cancels an order up to 7 business days prior to the beginning of their rental period. To cancel an order, we require the customer to contact our Customer Service by replying to the order confirmation email. Upon cancellation of the order, we will authorise a refund issued as store credit to be put towards another dress hire at another time. The shipping and cleaning fee (and extended hire fee if payed for) will be kept as part of the store credit.  Note, monetary refunds are not available.

If you cancel after we have prepared your shipping bag we will deduct $15 AUD from your store credit.

If you contact us after we have dispatched the garment, your rental period has started and we will not issue a cancellation of your order.

Please see section refunds below for options.

 

Rental Period and Late Fees

The rental period shall commence from when the TheOnlyDress hands over the hire to the third party shipping provider i.e Australia Post and shall continue until the Dress is lodged at the post office for its return to us or upon time showing on the photo taken of putting return in the yellow street box.  We aim to deliver the item by the day before the event or earlier where possible.

In cases where the dress has not been returned to TheOnlyDress by the Rental Return Due Date then TheOnlyDress shall be entitled to charge additional hire fees until the Dress is returned to TheOnlyDress and the Customer expressly authorizes TheOnlyDress to deduct such additional hire fees from the Customer’s credit card which was provided at the time of placement of the Customer’s order. Such additional charges shall be charged a fixed fee of $80 for each day overdue. Weekend hire returns have to be lodged at an Australian Post Office on Monday before 12pm. Otherwise the hired garment is to be returned on the day after event.

If the Customer has not returned the rental item(s) within 10 days after the return date, TheOnlyDress will consider the rental item(s) as non-returned and will charge the Customer’s credit card 150% of the recommended retail value stated on the item’s description page on our website minus any late fees that the Customer has already paid. The rental fee will not be subtracted.

In the rare case the customer posted the return wrongfully (i.e. red instead of yellow street box or forgotten signature or similar) thereby causing delay in the garments return to us, the customer will be charged a late fee.

Garment must be returned from the same state that it had been delivered to (unless otherwise agreed).

 

Shipping Policy

TheOnlyDress’s standard delivery method is Express postage operated by Australia Post. Signature requirement can be selected by the customer. This option is highly recommended for safety reasons as parcels cannot be left when they require a signature.

Postage includes a prepaid return bag and costs $30 AUD or $33 AUD with the signature opion.

We ship Australia wide from Maroochydore central, QLD, 4558.

The estimated standard delivery time for express post is 2-4 business days – depending on your location and the time you submitted your order.

Upon receiving a customers order we reconfirm address and mobile number via SMS. Upon SMS confirmation we post the dress out to you so that it will arrive as early as possible, but at the latest on the day of event. It is upon our discretion to post the garment earlier where possible. We always aim to dispatch items extra early for your convenience.

Please allow 3-4 days for arrival if you live in a rural location and if in Western Australia/ Northern Territory.

It is the customer’s responsibility to calculate how long the dress may take to arrive to your delivery address, and ensure that you place your order with sufficient time to ensure that the garment will arrive in time for your event. Customer bears the risk of timely delivery for last minute orders.

It is the customers responsibility to provide a safe address. We recommend to have parcels posted to PO BOX'es or parcel lockers. These are the safest ways to receive garments. Alternatively we suggest having parcels shipped to work addresses or to choose the signature on delivery option. 

It is further customer responsibility to confirm the correct address and mobile number in time for dispatch. Non-confirming may result in forced cancellation of order for a store credit or may result in the item not arriving in time. If the latter is the case, TheOnlyDress will not offer a refund.

If a parcel shipped by TheOnlyDress to the customer goes missing in transit by Australia Post, the customer does not take responsibility for the parcel. 

If a parcel shipped by the customer back to us goes missing in transit by Australia Post, the customer does take responsibility for the parcel unless the parcel was lodged over the counter at the post shop and a lodgement receipt as proof was obtained. In case a parcel goes missing that was shipped in a street box, it is the customers responsibility to replace the lost item.

TheOnlyDress does not take responsibility for lost, stolen or missing parcels at the by the customer chosen delivery address. It is the customers responsibility to choose a safe delivery address (PO BOX or free parcel locker, or signature on delivery). Once the tracking status shows delivered/ safe dropped/ left in letterbox/ collected/ awaiting collection at post shop or similar, the dress is deemed as delivered. The customer can take the matter further with Australia Post directly. Please see further under 'DAMAGES'.

 

Collection Policy

Item collection is available from Maroochydore, QLD, 4558.

Pick up is from our office, not our warehouse. We do not have public facilities or try-on options.

Customer must return the item on the following day of the event (Mo -Fr) or on Monday following a weekend hire. 

Customer may return the item via express post to our PO BOX 855 in Maroochydore, QLD, 4558 if more convenient. Express post tracking must be provided to us.

 

Damages

The Customer must inspect the Dress upon receipt of delivery and shall within four (4) hours of receipt notify TheOnlyDress (by phone or email) of any alleged defect, shortage in quantity, damage or failure to comply with what was ordered.

TheOnlyDress retains ownership of the dress property. All risk associated with the dress passes to the Customer at the time of the dress showing delivered/ awaiting collection/ left in a safe place/ deliovered to mailbox or PO BOX or parcel locker or the alike. The Customer accepts full responsibility for the safekeeping of the dress.

Customers will not attempt to clean, repair, or alter the garment(s) at any time without consent from TheOnlyDress. If the dress gets damaged or has been returned with wear and tear, the client will pay the applicable repair/alteration fees – following a quote provided by TheOnlyDress. The customer is not to arrange repair. In addition to the repair fees, the customer shall pay any loss of business and possible loss in value of item due to the damage incurred to the dress.

If the item is damaged in a visible area affecting the look and quality of the dress and/or the damage cannot be repaired in a manner that will allow us to continue to hire the dress out, the customer is liable to pay 150% of RRP as stated on website or seek to replace garment within 7 days. The customer is liable to pay any loss of business incurred as a result of the dress not being available for hire the following week, if the dress was booked by the next customer and cannot be supplied due to delay caused by customer.

If the dress gets lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of the Customer then the Customer is liable to pay 150% of the RRP minus any late fees that the Customer has already paid or the customer is liable to replace the item in immaculate/new condition within 7 days. The customer is liable to pay the lost business of prebookings, if the dress was booked by the next customer and cannot be supplied due to delay caused by customer.

We advise that clients who intend to hire items be extra mindful if using fake tanning products or perfume. In the event that fake tan stains a garment or perfume damages the fabric and rendering it unsuitable for rehire, TheOnlyDress reserves the right to charge the Customer 150% of the recommended retail value as stated on item description on our website. The Customer expressly authorises TheOnlyDress to deduct such fees from the Customer’s credit card, which was provided at the time of placing the Customer’s order.

As of April 2018, we no longer required our customers to pay a bond when they hire from TheOnlyDress. When you place an order online you give us permission to charge your bank card in case of loss or damage of the item.

 

Refunds

TheOnlyDress does not offer monetary refunds. Our refunds are issued as non-expiring store credits only.

We do not accept emails to report on items you wish to return for a credit. Customer must notify us via SMS or phone call on the delivery day of the dress and must return the item with proof to us to qualify for a store credit of an unworn returned item.

The item must be returned by a particular time advised by our team via SMS with photo proof (of lodgement receipt or of putting item in a yellow street box) to qualify for a non- expiring store credit. We would usually ask you to return same day of receipt or next day by 12noon.

With that credit you may book another item for the same event date where possible.

Note, postage and cleaning fee cannot be credited for an unworn returned item. Our hygiene standards are very high at TheOnlyDress, which means that EVERY item, worn or only tried on by a customer, must be cleaned. That way we ensure that every following customer receives a clean item without any make up/ tan/ BO or similar.

No credit will be authorised for an item booked with a credit. Please see further under store credit below.

 

Store Credit

TheOnlyDress store credits are non- expiry. Credits cannot be used in combination with other promotional codes. Store credits cannot be resold, they are non- transferable. Items already booked with a store credit cannot receive a new credit on that order. No credits for an order placed using a credit.

In the case of an unforeseeable event (i.e. we stop operating) TheOnlyDress reserves the right to cancel any store credits without notice or refund.

 

Promotional code

TheOnlyDress coupon codes are non-transferable. They apply to the discount of the hire cost only and cannot be applied on the shipping and cleaning fee. In the case of an unforeseeable event (i.e. we stop operating) TheOnlyDress reserves the right to cancel any promotional codes without notice.

Promotional codes cannot be used in combination with store credits.

 

 

Exclusion From Hiring Service

We reserve the right to exclude any individuals from using our hiring service. Orders from excluded individuals will be cancelled and refunded minus $20AUD cancellation fee

 

 

 

LIMITATION OF LIABILITY

TheOnlyDress will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

• If the breach relates to goods;
• The replacement of the goods or supply of equivalent goods;
• The repair of such goods;
• The payment of the cost of replacing the goods or of acquiring equivalent goods; or
• The payment of the cost of having the goods repaired; and
• If the breach to relates to services:
• The supplying of the services again; or
• The payment of the cost of having the services supplied again.

 

 

If you have any feedback or queries regarding any of our policies please send us an email.